Frequently Asked Questions
We accept returns on full-price merchandise in the form of STORE CREDIT OR EXCHANGES within FIVE (5) DAYS of the date of delivery. All returned items must be shipped via FedEx or UPS in the original packaging. Items must be in unworn, unused condition with original tags attached and protective packaging. Credits will NOT include original shipping charges.
All purchases of SPECIAL ORDER AND SALE MERCHANDISE ITEMS are FINAL SALE.
Our top priority is to ensure that you are happy and love your Shylee Rose Jewelry pieces. Unfortunately, we DO NOT offer refunds, but in the event that you are not satisfied with your purchase, we are always available to help you find the perfect piece through an exchange or store credit within five (5) days of receiving your item.
If for any reason one of your Shylee Rose pieces needs tender love and care, please email firstname.lastname@example.org for all repair requests.
Production & delivery times are noted in the description of each item regarding how long a piece will take to be made if not in stock. You can always email us at email@example.com for questions about production and delivery times.
Yes, we ship internationally. Shylee Rose Jewelry is not responsible for any international taxes and duties during the shipping or returning process; that is the sole responsibility of the customer.
We offer Free Ground shipping on all domestic orders, Insured 2-Day shipping at $29.95, Overnight shipping at $59.95, and International shipping at $99.95.
A direct signature is required for all orders over $200.00.
We accept PayPal, American Express, Visa, Mastercard, and Affirm payments.
Discount codes can be applied to any purchase during checkout on the right-hand side in the box “Gift card or discount code.”
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At Shylee Rose, we understand that making a big purchase is a bit scary when you haven't tried the piece on. Therefore, we offer a U.S. ONLY 24 hour lend-to-buy program on credit card approval to allow you to try-on a Shylee Rose piece in the convenience of your home. This is an easy option done by request only and approved through management. Please email firstname.lastname@example.org to put in a request.
Yes, we love special requests! From custom sizing to engraving, we work with you personally to create the perfect piece. Please email email@example.com for all special requests. Prices may vary.
Please email firstname.lastname@example.org for questions and information on sizing.
Yes, all Shylee Rose pieces are made of 14K gold and intended to be worn throughout the day running, jogging, swimming, or relaxing. However, we encourage our customers to be realistic in wearing their jewelry for the appropriate times as different pieces are more delicate than others.
We also highly recommend our Jewelry Cleaning Pen to give a gentle and safe clean to your favorite pieces.
Shylee Rose Jewelry uses high quality diamonds that are G-H color and VS-SI clarity. Please note that this the general clarity and color we use. If you would like exact color and clarity on a specific item, please email email@example.com and we will further assist you.