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Frequently Asked Questions
We accept returns on full-price merchandise in the form of STORE CREDIT OR EXCHANGES within FIVE (5) DAYS of the date of delivery. All returned items must be shipped via FedEx or UPS in the original packaging. Items must be in unworn, unused condition with original tags attached and protective packaging. Credits will NOT include original shipping charges.
All purchases of SPECIAL ORDER AND SALE MERCHANDISE ITEMS are FINAL SALE.
Our top priority is to ensure that you are happy and love your Shylee Rose Jewelry pieces. Unfortunately, we DO NOT offer refunds, but in the event that you are not satisfied with your purchase, we are always available to help you find the perfect piece through an exchange or store credit within five (5) days of receiving your item.
If for any reason one of your Shylee Rose pieces needs tender love and care, please email email@example.com for all repair requests.
All items are noted under details regarding how long a piece will take to be made if not in stock. You can always email us at firstname.lastname@example.org for questions about production and delivery times.
Yes, we ship internationally.
We offer Free Ground shipping on all domestic orders, Insured 2-Day shipping at $29.95, Overnight shipping at $59.95, and International shipping at $99.95.
A direct signature is required for all orders over $200.00.
We accept PayPal, American Express, Visa, Mastercard, and Affirm payments.
Discount codes can be applied to any purchase during checkout on the right-hand side in the box “Gift card or discount code.”
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At Shylee Rose, we understand that making a big purchase is a bit scary when you haven't tried the piece on. Therefore, we offer a 24 hour lend-to-buy program on credit card approval to allow you to try-on a Shylee Rose piece in the convenience of your own home. This is an easy option done by request only and approved through management. Please email email@example.com to put in a request.
Yes, we love special requests! From custom sizing to engraving, we work with you personally to create the perfect piece. Please email firstname.lastname@example.org for all special requests. Prices may vary.
Please email email@example.com for questions and information on sizing.
Yes, all Shylee Rose pieces are made of 14K gold and intended to be worn throughout the day running, jogging, swimming, or relaxing. However, we encourage our customers to be realistic in wearing their jewelry for the appropriate times as different pieces are more delicate than others.