Return & Exchanges

Our top priority is to ensure that you are happy and love what you ordered from SHYLEE ROSE JEWELRY. In the event that you are not satisfied with your purchase, we are available to help you find the perfect piece!

We accept returns on full-price merchandise in the form of STORE CREDIT OR EXCHANGES within FIVE (5) DAYS of the date of delivery. All returned items must be shipped via FedEx or UPS in the original packaging. Items must be in unworn, unused condition with original tags attached and protective packaging.

Credits do NOT include original shipping charges.

All purchases of SPECIAL ORDER AND SALE MERCHANDISE ITEMS are FINAL SALE. Returns and/or exchange requests on sale merchandise and special orders will NOT be accepted.

Exchanged shipping and insurance is the responsibility of the customer. All returns require signature confirmation. SHYLEE ROSE JEWELRY will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

SHYLEE ROSE JEWELRY reserves the right to refuse return for exchange of any merchandise that does not meet the above requirements in SHYLEE ROSE sole discretion.

HOW DOES IT WORK?

We understand that making a big purchase is a bit scary when you haven't tried the piece on. Therefore, we offer a U.S. only 24 hour lend-to-buy program on credit card approval.

STEP 1: EMAIL US

Send us an email at info@shyleerose.com

or send us as DM on instagram: @Shyleerosejewelry to put in your request.

STEP 2: PICK YOUR PIECE

Let us know what piece you're interested in trying. This includes, style, size, length, and color.

STEP 3: PROVIDE A CREDIT CARD

Provide us with a credit card and valid I.D. for authorization.
*Credit card must be approved before your piece is shipped.

STEP 4: MAKE YOUR DECISION

Upon receiving your piece, you will have 24 hours to let us know if you'd like to keep your piece. If not, let us know and we will email you a return label.

We want you to love your Shylee Rose piece and when it comes to your jewelry, it should feel just right.

Get started today!

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